Contact information
Cozy Crest
Plainville, Georgia
United States
Phone
+1 (770) 324-5520
This is the fastest way to reach us, and it reaches a person rather than a queue. If your message is about an existing order, include your order number and we will get to an answer sooner.
When we are here
Monday to Friday, 9am to 5pm Eastern Time. We reply within 24 to 48 hours on working days. Messages sent over a weekend, or a public holiday are answered on the next working day.
What we can help with
- Questions about a product before you buy, including sizes, materials and what is in the box
- Changing or cancelling an order that has not shipped yet
- Tracking an order, or chasing a carrier on your behalf
- Starting a return or reporting a damaged or incorrect item
- Anything you cannot find an answer to on the site
Before you write in
Our FAQ answers the most common questions about shipping costs, tracking, returns and refunds, and it is usually quicker than waiting for a reply.
Our policies
Shipping policy · Refund policy · Terms of service · Privacy policy · Legal notice