Shipping policy

Cozy Crest ships within the United States.

Rates

• Standard shipping is free on every order. There is no minimum, and there is nothing to add at checkout.

We do not currently offer an express or expedited option. All prices are in US dollars.

Where we ship

We currently ship to addresses in the United States only. We do not ship internationally at this time.

How long delivery takes

Orders are picked and packed on business days, Monday to Friday. Orders placed on a weekend or a public holiday are processed on the next business day. Most orders leave our fulfilment partners within 1 to 3 business days.

Many of our items are shipped directly from our overseas manufacturing partners. Once dispatched, most orders arrive within 12 to 20 days, and some can take up to 25 days. We would rather tell you this up front than have you wonder where your parcel is. If you need something by a particular date, email us before you order and we will tell you honestly whether it will make it.

Tracking

You will receive a confirmation email when you place your order, and a second email with tracking as soon as it ships. Tracking can take a few days to start updating after dispatch, which is normal. If you have not received tracking and think you should have, email support@cozycrestliving.com with your order number and we will look into it.

Your delivery address

Please check your address carefully at checkout. We ship to the address you give us, and we cannot redirect a parcel once it has left us. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

Delays

Once a parcel is with the carrier, its progress is in their hands. Weather, customs, carrier backlogs and holiday periods can all slow things down. If your tracking has not moved for several days, email us and we will chase it with the carrier on your behalf.

Missing or damaged deliveries

If your order arrives damaged, or tracking shows it delivered but you do not have it, email support@cozycrestliving.com with your order number. Photographs help if there is damage. See our refund policy for what happens next.

Questions

Email support@cozycrestliving.com. We are here Monday to Friday, 9am to 5pm ET.